Elevate the account management practice at Common Wealth in Toronto, overseeing a skilled team while managing pivotal employer client relationships. Innovate processes that lead to measurable results.
In this strategic role, you will cultivate a results-focused account management function. Leading your team, you will personally manage vital accounts, ensuring client health and satisfaction. Building scalable processes and effective communication will be essential to achieving targeted outcomes and optimizing client relationships.
Key Responsibilities:
• Construct playbooks and operational templates for account management
• Provide coaching and management to Account Managers
• Handle major employer accounts with a focus on risk assessment
• Ensure high performance through clear client participation metrics
• Facilitate collaboration with sales for customer success
Requirements:
• Leadership experience in account management or similar roles
• Strong skills i...