Customer Success Manager

Mondra is a high-growth tech start-up that is delivering a food system environmental insights platform to accelerate the planet’s progress to NetZero carbon emissions.

The Customer Success Manager (CSM) will play a pivotal role in building and nurturing long‑term relationships with customers. The CSM is responsible for ensuring customers achieve their desired outcomes by utilizing our solutions, driving account growth, retention, and engagement. This role focuses on post‑sale activities such as onboarding, training, adoption, and fostering strategic partnerships with customers.

Responsibilities

Customer Portfolio Management:

• Lead client onboarding processes, ensuring data integration, training, and adoption of Mondra’s platform to deliver time‑to‑value.


• Own a portfolio of key accounts, driving customer satisfaction and product adoption.


• Develop long‑term partne...