Develop and maintain relationships with existing customers; leverage relationships to ensure renewals of Service contracts
Define a common strategy in customer relationship management alongside the service operations team
Develop new business opportunities (value-added services) and diligently pursue recapture opportunities for lost accounts
Prepare Time & Material quotations and ensure backlog increase with this type of sale
Assist the commercial department in negotiation of new Service Contracts, amendments and service quotations (from the beginning of the process)
Assist with answering contractual questions from Customers, the Sales Department and Operations
Deal with technical open case resolution process, timely communication, and regular meetings in close collaboration with the Technical Support Department
Control project Bonus and Penalties (Bonus; variable & LD)