Elevate your career at Miratech as a Contact Center Operations & Optimization Consultant. Lead initiatives to optimize contact center functionality and enhance customer experience through strategic leadership.
Miratech seeks a seasoned operations leader to redefine the contact center landscape. This role encompasses not just assessment of existing practices but also development of a comprehensive roadmap targeting improvement and strategy alignment. Ideal candidates should bring deep knowledge of CCaaS platforms, specifically Genesys Cloud.
Key Responsibilities:
• Conduct detailed operational assessments across customer experience
• Create future-state contact center operational models
• Develop optimization roadmaps with KPIs and expected outcomes
• Translate business needs into requirements for technical teams
• Oversee change management strategies for user adoption
Requirements:
• Minimum 10 years in senior contact center roles
• Extensive knowledge of ...