Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
Enforces delivery of our operating model customer service standards.
Provides an exceptional omni‑channel experience by offering in‑store e‑Commerce sales and fulfilling e‑Commerce orders within defined service levels.
Supports the organization in customer acquisition through promotion of our customer loyalty and credit card programs.
Demonstrates and follows up on execution of Mark’s visual compliance, store maintenance and pricing standards.
Establishes plans and follows up on execution of weekly price changes, promotional set‑ups, and department POP to achieve 100% system pricing, including weekly pricing sweeps.
Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards, an...