Store General Manager

What You’ll Do

Responsibilities include leadership and operational oversight for the store.

Customer Service

• Ensure execution of the Customer Experience and resolves all customer concerns.
• Meets established service level agreements for in‑store services and order fulfillment.
• Provide exceptional omni‑channel experience by offering in‑store eCommerce sales and fulfilling eCommerce orders within defined service levels.

Operations

• Demonstrates and follows up on execution of visual compliance standards, store maintenance and pricing standards.
• Leads the implementation and execution of standard operating procedures (SOPs).
• Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards, and rigid inventory control.
• Follows and ensures compliance of all corporate LP, Cash and Audit, a...