What You’ll Do Customer Service

Ensure execution of the Customer Experience and provides resolution for all customer concerns.

Meets established service levels agreements for in-store services and order fulfillment.

Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

Operations

Demonstrates and follows up on execution of visual compliance standards, store maintenance and pricing standards.

Leads the implementation and execution of standard operating procedures (SOPs).

Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.

Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.

Ensures processes and systems are followed for the execution of tech shop service programs, including main...