Lead customer service and operations as a Store General Manager at SportChek in Penticton, BC. Ensure exceptional customer experiences and execute effective retail strategies every day.
As a Store General Manager, you will oversee daily operations and team development while driving customer satisfaction at SportChek. This role focuses on coaching your management team, adhering to compliance standards, and achieving inventory control goals. Your leadership will create a positive and motivating work environment for all store associates.
Key Responsibilities:
• Ensure execution of customer service standards and resolutions
• Oversee compliance with visual standards and SOPs
• Lead team education on loss prevention and audits
• Create efficient weekly scheduling for sales and support
• Conduct performance reviews and development plans for staff
Requirements:
• 3-5 years of retail management experience
• Proven coaching and mentoring skills
• Exceptional com...