Provide mentorship and support to front‑line Operations staff in all regions for advanced incident/problem management and deployment of automation solutions with a focus on uptime improvement, anomaly detection and predictive analysis.
24x7 support for all RBC storage infrastructure components, working on a shift rotation (implementation and management of IBM, EMC Dell, Pure Storage, Brocade, NetApp, Cohesity and other related products).
Assist global platform teams with critical production support where escalation is required to lead in troubleshooting and service restoration.
Develop and execute end‑to‑end change management plans and manage all communication related to events, incidents, problems, access, demand, capacity, and change management.
Collaborate on cross‑functional enterprise initiatives and manage effective implementation of assigned deliverables such as automation of processes, documentation,...