Storage Specialist – Job Summary

As a Storage Specialist at Mini Mall Storage, you will play a pivotal role in delivering outstanding service to our customers while overseeing the effective operation and maintenance of our storage facilities.

What you will do

• Follow internal sales processes with potential customers to convert leads into sales/up‑sales through various channels, including phone, online, and walk‑in.
• Build and maintain strong relationships with current and prospective customers.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
• Use market knowledge to understand the potential customer demographic for sales and local competitors for pricing strategy development.
• Facilitate the customer experience by...