To monitor, administer and support the core service SAN Storage infrastructure
To monitor, administer and support the core service NAS Storage infrastructure
To Investigate, troubleshoot, and resolve incidents and problems within defined service level agreements
Key Responsibilities
Providing routine maintenance and upgrades to server hardware, including software updates and firmware releases.
Possessing competence in documenting NAS administration and support efforts via ServiceNow, which includes troubleshooting methodology, work logs, and resolutions.
Executing change management and audit processes consistently with documented procedures and generates a new process when there is not an existing process.
Being responsible for the monitoring of storage systems, measuring system stability, availability and capacity performance via Logic Monitor, OCI and other metric reporting tools...