ROLE SUMMARY

Associate - Seller Support is responsible for providing assistance and support to sellers operating on the marketplace platform. The primary objective is to ensure a seamless selling experience and optimize order fulfillment by addressing seller inquiries, managing inventory, coordinating with suppliers, and resolving issues.

ROLE PROFILE

• Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.
• Help sellers with setting up accounts, listing products, managing orders, handling payments, and answering questions through email, phone, or chat.
• Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.
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