Enhance brand loyalty through exceptional service as a Special Order Customer Experience Representative at Staples. Manage key order processes and foster strong vendor relationships.
As a Special Order Customer Experience Representative with Staples Promotional Products, you will ensure best-in-class service throughout the special order lifecycle. From quoting to delivery, your role will be central in coordinating with customers and vendors alike. This position emphasizes an exceptional customer service mindset paired with strong organizational skills to prioritize various tasks effectively.
Key Responsibilities:
• Drive sourcing, quoting, and invoicing processes
• Serve as the primary liaison for customers and vendors
• Oversee order tracking and status updates
• Manage delivery timelines and order acknowledgements
• Collaborate with accounting for timely invoicing
Requirements:
• Bilingual fluency in English and French
• High School diploma or equivalent...