Elevate customer satisfaction at Staples as a Special Order Customer Experience Representative. Manage full order lifecycles while ensuring seamless service and strong stakeholder relationships.
At Staples Promotional Products, the Special Order Customer Experience Representative plays a vital role in managing special orders. With a focus on sourcing, order processing, and invoicing, you will become the key point of contact for customers, vendors, and sales teams. This position demands strong organizational skills, attention to detail, and the ability to proactively solve issues while delivering an outstanding customer experience.
Key Responsibilities:
• Manage product sourcing, quoting, and order processing
• Serve as the primary contact for quotes and tracking updates
• Coordinate directly with vendors on order specifics
• Ensure compliance with invoicing and resolve discrepancies
• Maintain accurate records within order management systems
Requirements:
• B...