Thames Water is recruiting a Standard Collections Service Delivery Manager to join our Financial Customer Care team, someone who brings confident operational leadership, a strong customer focus, and a passion for driving results.

In this role, you’ll take the lead on a large and varied team working across both our internal operations and UK‑based delivery partners. You’ll be at the centre of ensuring our collections activity runs smoothly, efficiently, and with fairness at its core. Your work will shape how customers experience our collections journey, ensuring it’s clear, supportive and effective.

As Thames Water continues to transform, this is a chance to play an important role in how we evolve, influencing strategy, improving processes, and helping us build a service that works brilliantly for both our customers and our people.

What you’ll be doing as our Standard Collection Service Delivery Manager

• Leading and inspir...