Job title – Stage 2 and Housing Ombudsman Lead
Location – London (SE1) – Hybrid Working
Contract – Full-time, Fixed-Term 24 months
Start Date – Asap
Salary - £44,000 per annum

We are working with a housing provider in South London to recruit a Stage 2 and Housing Ombudsman Lead.

You will act as the primary liaison with the Housing Ombudsman Service, overseeing Stage 2 and Ombudsman complaints. This is an excellent opportunity for an experienced complaints professional to drive quality, compliance, and service improvement within a regulated social housing environment.

Key responsibilities:

Act as the lead contact for the Housing Ombudsman Service
Manage end-to-end handling of Stage 2 and Ombudsman complaints
Coordinate and prepare detailed case files and evidence packs
Lead responses to complex and high-risk cases, including Ombudsman determinations
Provide expert guidance to internal teams on complaint handling standards
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