**Position Summary...**

**What you'll do...**

+ Define and execute the product strategy and roadmap for WFM capabilities within theCCaaSplatform

+ Partner with customers, operations leaders, and cross-functional teams to identify pain points and translate them into scalable product solutions

+ Drive initiatives across forecasting, scheduling, real-time management, staffing optimization, and workforce analytics

+ Collaborate with engineering and design teams to deliver intuitive, reliable, and high-performing products

+ Leverage AI/ML opportunities to improve staffing accuracy, automation, and operational decision-making

+ Balance short-term operational needs with long-term platform scalability and innovation

+ Definesuccess metrics andusedata-driven insights to continuously improve product outcomes

+ Serve as a thought leader for workforce management and contact center transformation initiatives

+...