Overview

Ashby has grown from ~250 to 320 employees and the scope of our IT operations has expanded. This role is designed to accelerate the team’s growth and continue delivering world‑class support and technology to our employees.

Responsibilities

• Own and resolve customer issues from ingestion through to resolution, whether that’s a one‑time fix or a deeply technical project impacting the whole organization.
• Offer, advocate, and implement best practices for an IT function that securely creates the most productive workforce in the world.
• Own projects across device management (e.g., Kandji, Crowdstrike), identity management (e.g., Okta, Google Workspace), hardware logistics (e.g., laptop shipping, accessories lifecycle), and user lifecycle (onboarding, offboarding, and user changes) to automate manual processes and reduce touchpoints to those where human interaction matters.
• Contribute to building a cohesive, performa...