Position Overview
Job Description
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Roles and Responsibilities:
Acting as a Tier T1.5 for GCSC Teams. 1st responders supporting AT&T GCSC strategic services like Flexware, SDWAN OTT Performing network triage Knowledge of different types of transport/Circuits -AVPN,AIA,BB,LTE Managing the process of Service restoral and break/fix functions, Scope include – Analyze and escalate Prioritizing and analyzing the events in the network Engage right group for software or hardware resources when unavailable or when there is degradation in performance impacting business processes. Ensure monitoring, data capture, and analysis capabilities to quickly identify problem areas and provide corrective action. Ticket Management Work with internal support groups and recommend diagnostic tests based on degree of service impairmentAccess provider management and associated escalationsCoordinate with other s...