Your Mission

• Monthly preparation of performance KPIs and development of new indicators to support the decision-making of the CSC management team
• Preparation and participation in monthly performance meetings with CSC client countries
• Collaboration with the regional D&D department to generate performance reports using BI and BO tools
• Preparation of the annual budget, monthly monitoring of CSC costs and analysis of deviations from the budget
• Monitoring stabilization and process improvement activities
• Monitoring costumer countries' satisfaction through a quarterly NPS survey, analysis of results and