Purpose

This role is responsible for maintaining the service-level agreement of critical production platforms or products and providing automated operations to ensure the service to our clients is always of the best quality.

Key Missions

• Hardens platforms or products before and after they go live by reviewing their design, security and implementation, tuning configuration as well as developing auxiliary tools and necessary monitoring of critical health indicators.
• Maintains platforms or products after go live by measuring and monitoring their availability, performance and overall system health.
• Recovers platforms or products during production incidents to meet targeted service-level agreements.
• Performs detailed root cause analysis and conduct post‑mortem analysis.
• Seeks proactively for improvements of non‑functional requirements and cooperates with development and product teams to improve operation...