Description
At Amazon we strive to be Earth's most customer-centric company - which starts with Amazon Customer Service (CS). We are seeking a Senior UX Researcher to re-imagine Amazon's Customer Service automation experiences. Your ability to synthesize complex research findings, metrics, and business requirements into clear design narratives will be crucial for building alignment and driving change. This role is crucial in shaping how Amazon understands and responds to customer needs at scale. Success requires both creative problem-solving and strategic communication to drive meaningful improvements to the customer experience.

As a Senior UX Researcher for the Customer facing automation product space, you will plan and execute a research roadmap to inform the vision of automation products that leverage AI capabilities to help customer resolve issues and drive proactive solutions. You will produce insights to develop best-in-class experiences (including user interface desi...