Position Overview
ESSENTIAL JOB FUNCTIONS
Heavy customer/carrier interaction and communication daily via phone and/or emailLead client business reviews & advise support teams on business requirementsMentor & train other Transportation Coordinators as requiredUtilize TMS technology to build and execute truckload, LTL, international, and hotshot movements for clientsResolve and track customer complaints and issuesProvide data interpretation and cleansing as requiredDevelop standard operating procedures (SOPs) as requiredSupport the client billing process & resolve disputesExtensive use of email technology to sort, respond, assign, and action emails as requiredMonitor loads for exception and manage exceptions to closureProvide support to the carrier billing process & work to through any discrepanciesProvide decision support for exception managem...