Description

:Serve as a trusted advisor who provides advice and support to clients on services and best practices, as well as ongoing operational issues. This role directly influences client interaction with NextGen products.

Support solutions, provide technical guidance and advocate for the customer.

Ensure environments remain operationally healthy whilst reducing cost and complexity. 

Develop trusting relationships with customers, understanding their business needs and technical challenges.

Drive technical discussions regarding incidents, trade-offs, and risk management.

Collaborate and partner with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives.

Provide detailed reviews of service disruptions and all metrics.

Proactively problem solve and find opportunities for customers.

Develop methods, techniques, and evaluation criterion f...