**About the job:**

The Red Hat, Customer Experience and Engineering group is looking for a skilled and experienced SW Maintenance Engineer to join our enhanced support team and assist our customers to maintain OpenShift environments and to provide a world class customer experience.

Red Hat's technical support engineering is a customer facing support organization that provides high quality technical support to customers around the globe across all Red Hat product lines and is dedicated to resolving issues quickly and efficiently.

As a Software Maintenance Engineer, you will provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the product. This position extends well beyond product support as you will take on the role of trusted partner to our customers. You will regularly collaborate with the customer's support teams to troubleshoot complex and challenging issues and join troubleshooting and tech...