Deploy, tune and optimize MS Sentinel and Defender platforms.
Perform new customer onboarding.
Act as a Subject Matter Expert for MS Sentinel and MS Defender.
Act as an escalation point for SOC analysts as well as assigned customers in case of complex technical questions.
Handle technical account management responsibilities for assigned customers.
Conduct weekly, monthly and quarterly service review calls with assigned customers.
Perform Quality Assurance reviews.
Mentor team with technical advice / support.
Recommend and implement process improvements in order to drive efficiencies, reduction of the average time to troubleshoot, and reducing false‑positive alerts.
Embodies Trusted Advisor techniques to build client’s trust and influence loyalty.
Confidently run Great Meetings, differentiating service...