Job Description
Insight Global is seeking a Sr. Program Specialist for a Home Financing program at a Big 5 Bank in Canada to play a pivotal role in enhancing operational efficiency and strategic decision-making. This position demands expertise in data analytics, particularly with Power BI, to streamline reporting and visualize performance metrics of third-party appraisal management companies (AMCs).
Key Responsibilities: • Operations Management: Handle appraisal escalations and requests, managing approximately 500 escalations monthly with a 24-hour service level agreement (SLA). Collaborate effectively with AMC third-party vendors to ensure timely and accurate appraisals.
• Data Analytics and Reporting: Utilize advanced data analytics skills to ingest internal data and create insightful dashboards using Power BI. The specialist will be responsible for developing metrics that visualize AMC performance, enabling informed decision-making.
• Strategic Support: Align data insigh...