Description
We are looking for an exemplary program leader who will own the development and scaling of servicing and maintenance programs for new electrification products entering Amazon's fleet. You will be the connective tissue between product/engineering teams building new technologies and the field operations organizations that must keep them running at scale. Your job is to ensure that every new product we deploy has a clear, executable service & support strategy — from understanding how it fails, to ensuring technicians can fix it, to building the feedback loops that make the next version better.

This is a role for someone who thrives in ambiguity. New products don't come with established maintenance playbooks — you'll write them. They don't come with existing technician networks — you'll identify and develop them. They don't come with performance baselines — you'll define the metrics that tell us whether a product is succeeding or struggling in the field. You will ta...