Description
Amazon is looking for a motivated individual for the profile of ACES (Amazon Customer Excellence System) Program Manager for its India transportation operations team. As a program manager, you will:
· Serve as gatekeeper in assigned process areas for the change management process
· Partner with tech organization on the business requirement documents (BRD)
· Define the right process and work with operations to establish the right process path
· Work with stakeholders to eliminate gaps in system and have a systemic fix of gaps
· Demonstrates discretion in coordination of project scoping and selection to align with business objectives
· Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones and performance across all projects
· Audits completed projects to verify sustained impact

This role calls for an individual who understands all aspects of performance which impacts both internal and ...