The Deputy Supervisor, Command Center IT Operations assists with the oversight and direction of the day-to-day activities of Command Center Operations, helping ensure that production systems, services, and network infrastructure operate reliably and securely. This role serves as the primary backup for Command Center Supervisor responsibilities and provides leadership support during exception scenarios, escalations, staffing needs, and major incidents.

The Deputy Supervisor supports teams responsible for monitoring system and network stability, responding to alerts and alarms, facilitating major incident response and resolution, communicating incident impact to business stakeholders, troubleshooting technical issues, and coordinating IT support activities to minimize business impact.

This position provides guidance and leadership to Command Center technicians while also remaining hands-on in technical support activities. The Deputy Supervisor handles escalations, assis...