To thrive in this role, you need to have:

• Proven experience handling complex security infrastructure within a managed services environment.
• Experience required for Senior engineer is 4-7 Years and for Technical specialist it is 7-10 Years
• Primary skill - Cisco SDWAN, Secondary - Cisco wireless
• Strong background in IT engineering, preferably within medium to large ICT organizations.
• Deep working knowledge of ITIL processes.
• Proficiency in planning activities and projects well in advance.
• Strong client-focused approach, ensuring a positive client experience.
• Excellent communication skills, with the ability to work across different cultures and social groups.
• Effective listening skills and an ability to adapt to changing circumstances.
• Ability to remain calm and positive under pressure, and willingness to work longer hours when necessary.
• Bachelor's degree or equivalent qualification in IT...