Customer complaints resolution

# Coordinating with Regions/Customer to understand the customer issues & with respective manufacturers# sites on grade under complaints.

# Co-ordinate with all stakeholders for complaint resolution.

New Grade Development

# Support review of existing or develop new grade specification based customer feedback / benchmark studies / Import Analysis & make changes in consultation with various stakeholders.

# Based on feedback co-ordinate with regions/respective business group for customer trial/feedback & manage Customer feedback

Business Development

# Suggest customers on usage of RIL grades to replace conventional material.

# Coordinate for in-house and customer trials with RIL Products

# To support preparation of application notes/Promotion literature.

Benchmarking Grades

# Coordinate with...