**Title: Sr. Manager, Project Management – Customer Establishment**

**Reports to: Director – Customer Establishment**

**Position Summary** :

The Senior Manager, PM is a key leadership role within the Customer Establishment organization. This position is responsible for **leading and developing a team of Implementation Project Managers** , while driving execution excellence, customer satisfaction, operational consistency, and continuous improvement across implementation processes.

In addition to people leadership, the Sr. Manager, PM directly manages **complex and high‑visibility customer implementations** of CensiTrac and related service offerings. The role is accountable not only for successful delivery, but also for **operational performance and measurable outcomes** , including implementation efficiency, velocity, effort optimization, and customer satisfaction.

The Sr. Manager, PM is expected to be **highly data‑driven** , leveraging...