The Senior Manager, Professional Services (ProServe) Cloud Architects (PCAM) - NAMER leads all ProServe Cloud Architects (PCAs) and PCA Managers across North America. Reporting to the NAMER ProServe Leader, this role drives pre‑sales technical excellence, people leadership, and regional business performance aligned to ProServe's 3‑Year Plan (3YP).

Key job responsibilities

Regional Leadership & Strategy

• Lead the NAMER PCA organization, including direct management of PCA Managers and oversight of all PCAs
• Define and execute regional pre‑sales strategy aligned to ProServe 3YP
• Partner with NAMER ProServe Area Leaders, AGS Sales, and Technical Sales leadership to ensure optimal coverage
• Drive organizational design, resource allocation, and capacity planning
• Serve as a ProServe executive sponsor with customers

People Leadership & Talent Development

• Build and develop PCA Managers an...