Position Overview
Job Description
• Manage end-to-end SuccessFactors configuration and release management processes
• Partner with Product Owners to translate business requirements into system configurations
• Build and maintain a release roadmap aligned to business timelines
• Oversee deployment of system updates, upgrades, and patches — ensuring testing and documentation
• Develop and enforce a change management process that minimizes disruption to end-users
• Monitor system performance and proactively identify areas for improvement
• Lead, grow, and retain a team of product leads and configuration analysts
• Provide technical mentorship and standardize configuration methodologies across the team
• Collaborate with Product Owners to prioritize, scope, and plan configuration activities
Serve as the internal SuccessFactors technical expert and escalation point
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