Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

**Summary**

The Senior Manager of ITSM Process & Governance is responsible for architecting, operationalizing, and maturing Grifols’ global Service Management governance capability from a foundational starting point. This role leads the creation and institutionalization of a fully functioning Process & Governance organization in an environment where ITSM maturity, standardization, and discipline are currently limited.

The Senior Manager will establish governance structures, define enterprise ITSM fra...