**Job Requisition ID #**

26WD97552

**Senior Manager, Customer Reliability – AECO**

**About the Role**

We are seeking a **Senior Manager of Customer Reliability for the Architecture, Engineering, Construction, and Operations (AECO) industry** to lead a critical function within our Proactive Support organization.

This leader will be responsible for **transforming customer experience into systemic product and service improvements** , ensuring that recurring customer pain points are identified, understood, and eliminated at scale. This role sits at the intersection of **Customer, Product, and Engineering** , and plays a key part in improving product reliability, reducing support demand, and strengthening customer trust.

**Mission**

Turn AECO customer experience into measurable product improvement—eliminating repeat friction, improving readiness, and strengthening customer trust at scale.

**Key Responsibilities**