**Additional Information**
**Job Number** 26055721
**Job Category** Reservations
**Location** 7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Pay Range:** $110,400-$187,300 annually
**Bonus Eligible:** Y

**JOB SUMMARY**

The Senior Manager, CEC Partner Management is responsible for supporting the day-to-day operations of Customer Engagement Center (CEC) external partners (BPOs). This role works to ensure consistent delivery of high quality, brand aligned customer engagement services. The Senior Manager is accountable for partner performance, operational effectiveness, and alignment with workforce, quality, technology, training, communications, and financial requirements across regions. This role reports to the Director, CEC P...