Title : Sr IT Support Analyst

Location : Wayne, PA

Type : Full Time

Salary : $Open (Best Possible)


YOU’RE GOOD AT:


+ Monitoring JIRA Help Desk system for work intake from problem tickets to service requests

+ Providing Tier 1-3 hardware support on Apple, HP, Lenovo, Microsoft laptop systems

+ Providing Tier 1-3 software end user support in Windows, Mac OS, VoIP, WebEx, and other software as needed

+ Provide Tier 1-3 support in Office365, including advanced support in SharePoint Administration, InfoPath, OneDrive, Flow or Workflows, Teams and Skype for Business

+ Providing Tier 1-3 Executive Support for our C-Suite

+ Provide end user/new user education with a focus on collaboration tools like Office365

+ Provision, image, install, and maintain all laptop and virtual (VM/VDI/Citrix) workstations, for both local or remote users, along with associated peripheral devices

+ Provide...