Position Overview
On/Off-Boarding - Process new hire requests, image and deploy laptops to new hires and perform IT onboarding Helpdesk - Able to provide elevated technical support to other Help Desk Analysts and serve as an internal escalation point Hardware Support - Install, configure, repair and maintain computers, desktop operating systems, software, and peripherals Zoom & Collaboration Tools (Teams & Zoom) Smart Hands - Provide eyes/hands/feet support for remote Engineering teams REQUIREMENTS:
7+ years of hands on IT Helpdesk & Desktop experience required Knowledge of mobile devices and MDMs Apple DEP experience Advanced understanding of O365 environment and tools High energy and ability to work independently in a very fast growth environment Extensive knowledge and hands-on experience with Microsoft operating systems, desktop/laptop deployment and imaging solutions, Microso...