Job Description
· Lead the incident management lifecycle from detection to resolution
 · Facilitate incident response calls, ensuring:
   o The right teams are engaged
   o Clear ownership and escalation
   o Accurate, real‑time communication
 · Use AI prompts and tools during incident calls to:
   o Capture timelines, actions, decisions, and impact
   o Improve data quality and reporting
 · Provide ongoing status updates to stakeholders and leadership during incidents
 · Coordinate with IT teams, business partners, and vendors to resolve issues quickly
 · Conduct post‑incident reviews, documenting lessons learned and action items
 · Analyze incident trends and drive improvements to prevent recurrence
 · Create and present incident reports and metrics to senior leadership
 · Mentor and support incident management team members
 · Participate in scheduled overnight on‑call support during assigned weeks

45-51/hr

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