Participates in special projects as required. Provide advanced technical skills in monitoring, troubleshooting, maintenance and enhancements of distributed applications and middleware.
Initiates and participates in timely communications to all stakeholders as necessary during release and incident processes.
Performs the technical evaluation of new applications. Attend product demonstrations and site visits to determine the technical feasibility of the product.
Works with all areas of Information Technology and business partners to understand their impact on development projects.
Ensures appropriate documentation on the product (functional, technical, user manual, etc.) is developed and maintained.
Maintains a product plan (“roadmap) inclusive of functional and technical upgrades.
Works with and through the IT application development organization, as appropriate, for development of new releas...