Job Title: Sr. Enterprise Technical Support Specialist

Location: Richmond Hill, ON (Hybrid/Onsite as required)

Job Type: Long-Term Contract

Job Overview

We are seeking an experienced Sr. Enterprise Technical Support Specialist to join a long-term contract engagement. This role is ideal for a technical professional who thrives on troubleshooting complex enterprise environments, resolving critical client issues, and collaborating across multiple teams to deliver exceptional customer support.

Key Responsibilities

• Provide advanced technical support for Enterprise Content Management (ECM) and integrated enterprise solutions.
• Troubleshoot and resolve complex application, infrastructure, and integration issues across client environments.
• Manage client incidents from initial diagnosis through resolution while maintaining strong client communication.