Description

The Senior Data Scientist – Conversational AI & NLU is responsible for designing, developing, evaluating, and optimizing conversational AI solutions across chat and voice channels. This role focuses on GenAI-driven conversational experiences, agentic multi‑turn conversations, and rigorous evaluation of NLU and LLM-based systems, while serving as a primary interface between business stakeholders and data science delivery teams.

Key Responsibilities

+ Design, develop, and optimize GenAI-powered conversational AI solutions using advanced prompting strategies, structured evaluation frameworks, continuous monitoring, and solution performance reporting

+ Build and improve agentic, multi-turn conversational experiences with robust context management, memory strategies, and conversation state handling

+ Own experimentation and evaluation of NLU, LLM, and conversational AI solutions, including hypothesis definition, metric design, error a...