Day-to-day responsibilities for the Customer Success Manager may include, but are not limited to:

Manage a portfolio of accounts to provide a seamless customer experience

Proactively engage with your book of business, identifying opportunities for increased adoption, consumption, and expansion throughout the whole customer lifecycle

Support onboarding efforts by providing customers with the knowledge and skills to use Deltek’s solutions effectively

Effectively communicate the value and benefit of Deltek’s solutions to customers

Develop a trusted advisor relationship with the customer such that all Deltek actions are closely aligned with the customer’s business goals and strategy

Conduct regular business reviews according to product and ACV expectations, and report to management on goal status, upcoming initiatives, and expansion opportunities

Utilize Allego and other available learning platforms for continuous ...