Powering the world’s payments ecosystem

ACI powers the payments ecosystem – globally, and you power ACI. You’ll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

As a Sr. Customer Success Manager – Merchant (remote), you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!

This Purpose of this Role

The Customer Success Team is central to the ACI customer experience, guiding clients from onboarding through adoption, expansion, and ongoing value realization. Acting as trusted advisors, we align solutions to customer goals and challenges.

The Senior Customer Success Manager (Senior CSM) owns ...