We have an opportunity for a **Sr Customer Experience Specialist (m/f/d)** to join us at Honeywell, in **Katowice** , where you will you will be responsible for commercial and operational activities as part of the Order-To-Cash (OtC) process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.

This is a hybrid role, 3 days at the office and 2 days work from home model.

**Key responsibilities**

+ Timely gather all relevant info to accurately respond to all customer queries related to:
+ product availability, stock levels, list prices where applicable (awareness of confidentiality constraints), lead times, minimum order quantity and/or value
+ Accurately and on time perform system updates: new customer set-up, customer amendment and change (including ship-to, bill-...