Position Overview
Job Description
ROLE AND RESPONSIBILITIES:
Define the long-term enterprise voice strategy and technology roadmap.Lead large-scale migrations from on-premises to cloud collaboration.Act as the final escalation point for complex architectural issues.Evaluate new collaboration tools and conduct Proof of Concepts (PoCs).Manage vendor relationships and negotiate service level agreements (SLAs).Driving key KPI improvement month on monthDrive Knowledge Management , Process management, Client sign offDrive Key initiatives, CSIP, Automations , Customer Value additionsDrive Ticket Reduction, Effort Reduction,Lead Client discussion on Key initiatives driving and outcomesLead MSR/QBR , drive Ops as per Client Sensitivities and PrioritiesUnderstanding of Benchmarking , Best practices as per industry standard and peer companies ...