Position Overview
Description
The service and support team maintains direct contact with customers pre-sale or post-sales or both.
Role and Responsibilities:
Customer service includes communication via telephone, email, chat or through other social media platformsSupports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s)Ensures delivery of objectives and client expectations are met in accordance with contractual obligationsWork with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failuresConduct technical training courses for customers and/or employees in the use of complex situations for multiple productsInteract with customer and functional organizations to develop specifications for content of coursesPost-sale technical support servi...