Job Description
Must-Have Qualifications
• Over 10 years’ experience in business project management within financial services, call centres, and Service Operations projects
• Advanced stakeholder engagement, collaboration, and relationship management skills, including influencing without direct authority (“soft power”)
• Expertise in project and business risk management, including proactive identification, monitoring, and mitigation of critical path deliverables and risks
• Proven ability to facilitate and document project objectives, business cases, and quantifiable benefits
• Strong background in business process improvement, mapping, re-engineering, automation, and process documentation
• Experience leading change initiatives and collaborating with stakeholders managing significant BAU workloads
• Exceptional workshop facilitation, able to overcome resistance and achieve consensus
• Demonstrated sound judgement, learning agility, and data-driven decision-m...